Legal
SLA Terms and Conditions
Last updated: 31 May 2026
For managed services, response and resolution targets are defined in a Service Level Agreement tailored to your engagement.
Support tiers
We never assign second- or third-tier support staff to your account. Response times and coverage are set out in your SLA.
Measurement
Performance against the SLA is reviewed at agreed intervals as part of ongoing optimisation.
This page is a plain-language summary maintained by Synorr. For the full executed document or any legal question, contact legal@synorr.com.
